Tata Communications and Tata Tele Business Services (TTBS) today announced a strategic collaboration to accelerate AI adoption among India's Small and Medium Businesses (SMB) through a unified AI platform stack designed specifically for this segment. The collaboration combines their complementary strengths to unlock a large, underserved market opportunity and expand the total addressable market (TAM) for both organisations.

TTBS is a trusted technology partner for India's SMBs, delivering business-ready digital solutions across connectivity, cloud and managed services. It has a robust GTM, with an extensive physical reach through a channel partner ecosystem and a digital B2B (“Do Big Cloud Hub”) exchange enabling businesses to discover, adopt and manage digital services.

Tata Communications' Voice AI platform powered by Agentic AI is among the first in the industry to offer speech-to speech customer engagement solution with instant decision making, multilingual fluency, and sub-500 milliseconds latency performance. It is a new benchmark for customer engagement technology by enabling interactions that are personalised, context-aware, and seamlessly integrated across channels, redefining how businesses connect with their customers.